Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we are unable to offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Various types of products are exempt from returns. Perishable items such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary, hazardous materials, or flammable liquids or gases.
Additional items that cannot be returned:
* Gift cards
Downloadable software products
* Some health and personal care items
To complete your return, we need a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that was opened.
* Any item that is not in its original condition, is damaged, or is missing parts for reasons other than our error.
* Any item returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received the item you returned. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within a certain number of days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company. It may take some time before your refund is officially posted.
Then contact your bank. Processing time is often required before a refund can be reflected.
If you have already done all of the above and have not yet received your refund, you can contact us at email@example.com. Sale items (if applicable )
Only regular priced items can be refunded. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to firstname.lastname@example.org and send your item to: Burgos 607, León, GUA, 37330, México.
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or if the person who made the gift decided to have the order shipped and then give it to you, we will send a refund to the person who made the gift and they will find out about your return.
To return your product, you must mail it to: Burgos 607, León, GUA, 37330, México.
The shipping costs to return your item are at your expense. Shipping costs are not refundable. If you receive a refund, the return shipping cost will be deducted from your refund.
Depending on where you live, the time it takes to receive your product exchange may vary.
If you send a item over $ 75, it is recommended to use a trackable shipping service or purchase shipping insurance. We do not guarantee that we will receive your item back.